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Unstable Mouse

Anonymous
2022-06-30T21:02:35+00:00

Purchased a new Surface Pro 8 and the mouse. The mouse is very unstable to the point worthless to use.

Out of the box, the curser jumps around, the page moves up and down with movement of the mouse in place of just working down the page.

I have switched to my Logi mouse and have no problems,

Have MS box out and ready to return.

Any suggestions?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2022-07-01T15:53:00+00:00

    Hi ThomasSmallhrf,

    Thank you for reaching Microsoft Community. Apologies for inconvenience this has caused you.

    May I know which mouse do you have? Is it the Microsoft Surface Mobile Mouse - Microsoft Store?

    Kindly try first running these steps on your new Surface Pro 8 to make sure that it has all the updated drivers and software needed then observe if the issue with the mouse persist:

    1: Run Surface Diagnostic Toolkit

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    2: Check for Windows Update

    Go to Windows Settings > Update & Security and select Check for updates

    Make sure all updates need are installed including Optional updates

    3: Update drivers and firmware

    Check what is the current OS Build of your Windows version by going to Settings > System > About. 

    Go to Download driver and firmware for Surface, choose Surface Pro

    Then click the link next to Surface Pro 8 then click Download on the next page.

    Choose the .msi file that matches your current OS Build and click Next.

    After downloading, run and install the .msi then Restart. 

    4: Run System File Checker Tool

    See: Using System File Checker in Windows (microsoft.com)

    Kind regards,

    Marrion

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  2. Anonymous
    2022-07-03T15:26:57+00:00

    Hi ThomasSmallhrf,

    We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

    Hope to hear from you.

    Kind regards,

    Marrion

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  3. Anonymous
    2022-07-05T22:08:41+00:00

    Hi ThomasSmallhrf,

    We still have not received any response from you since our last follow up message. Please do not hesitate to create a new thread for further concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

    Thank you for spending time here in the Community.

    Kind regards,

    Marrion

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