サーフェースのキーボードが故障して違う色のキーボードを勧められ、元の色か黒のキーボードに交換してもらうようにお願いしましたが、いっこうに返事がありません。11月25日月曜日にそちらに故障したキーボードが届いたにもかかわらず未だに交換のキーボードが届かなくて困っています。至急対応してください。
Troubleshoot Surface Type Cover or Keyboard
There could be several reasons why your Surface Pro X keyboard is not working, the keyboard may not be properly connected to the Surface Pro X. Or Outdated or Faulty Drivers: The drivers for the keyboard might be outdated or faulty. Here are some troubleshooting steps you can try:
Detach the Type Cover or Keyboard
- Unplug your Surface and detach the Cover.
- Make sure there's no debris, damage or anything that may inhibit a connection.
Force your Surface to restart
- Select Start> Power> Shut downand wait for your Surface to shut down.
- Now, press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again.
Reattach the Type Cover or Keyboard
- Re-attach the Cover, making sure that all the magnets touch the bottom edge of your Surface.
Confirm connectivity
- To confirm connectivity, press the Caps and Fn keys on your Surface Type Cover or Keyboard a couple of times to check whether the LED lights turn on and off.
- If the LED lights don't turn on, there might be a hardware issue and the next option is tosubmit a service order.
- If the LED lights turn on, please see Troubleshoot Surface Type Cover or Keyboard - Microsoft Support for more troubleshooting steps.
Surface | Accessories | Surface Type Cover
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Anonymous
2024-11-30T10:32:55+00:00 -
Anonymous
2024-12-15T08:22:57+00:00 I have the same questions that someone who using my phone and computer and WIFI without my permission.
I need to fix my phone and computer, but I don't have enough money to bring my stuff and where to fix those things, due to limit these information. Could you please tell me or suggestion about those issues.
I really need to fix those issues that makes me unsettled my minds and worried too much. I cannot sleep and eat much everyday.