Surface Laptop 4 Battery Replacement (Under Warranty)

Question

Hi Microsoft Community,

I would like to ask if it's possible to have Microsoft to change my battery which is still within warranty period.

My Surface Laptop 4 battery has started to show immense deterioration, just 6 hours screen on time, from previously 10 hours with the same normal office use case.

After half a year, it's battery capacity now is 41,910 mWh of 45,800 mWh originally (131 cycle count).

Hence, my question is: until how many cycle count is Microsoft willingly assist to help to change my SL4 battery for free (because it's still under warranty)?

Best regards,

Melvin H.

Answer 1

Thank you for posting your inquiry here in Microsoft Community, Melvin_Hars.

If your device is still In-warranty, the only option is to get the whole device replaced/exchanged. For more repair/replacement questions, it's best to reach out to the Customer Support since they have the tools to check these information. Please visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

In the future, to minimize fast deterioration of battery cells please follow the methods below:

Reference: Caring for your Surface battery