Share via

Horizantal black line

Anonymous
2018-01-20T02:38:28+00:00

I have a small, thin rectangle like line in the middle of my surface pro (the newest one). It's been here for days, I've restarted my computer three times now and it keeps popping up the only time I don't see it is when I put Netflix into full screen mode. Line is still there when the Netflix app is closed or open only goes away when its in full screen. It just appeared one day and hasn't gone away since. 

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-01-21T09:37:43+00:00

    Hi,

    This issue maybe caused by both hardware and software issues. For us to be able to narrow down its root cause, can you provide us with a few more details by answering the following questions below:

    • Were there any changes made prior to this issue?
    • What troubleshooting steps have you done so far?
    • Can you confirm if the device has the latest updates for Windows and firmware installed?

    To isolate the issue, we suggest that you download and run the Surface Diagnostic Toolkit.

    Reply to us with the status of your issue, we'll be happy to assist you.

    Kind regards.

    0 comments
  2. Anonymous
    2018-01-24T17:10:14+00:00

    No changes were made prior to this issue. 

    l have only done restarts

    I did an update check and it is up to date 

    If l touch the line l can move it. It seem like it is a pop-up.

    0 comments
  3. Anonymous
    2018-01-24T17:18:21+00:00

    l fixed it ! It was a programs shortcut.

    2 people found this answer helpful.
    0 comments