My surface pro 7+ made a strange beep sound, what happened?

Question

My surface pro 7+ made one beep sound when i turned my surface on and pressed the button at the bottom of surface pen for the first time since. When i pressed it the second time it didn't make that sound again. It happened everytime i turned my surface on, and it has happened for about a week. Is it a warning or something else? And how can i fix this problem? Thanks!

Answer 1

Hello meepp.st,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your device. I understand how concerning it is to have such problem.

This might be due to driver issue or possible hardware problem. I'd suggest trying these methods first and see if it helps.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Check for Windows updates. Select Start > Settings > Windows Update.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

Run the System File Checker in Windows

• Follow instructions on Using System File Checker in Windows (microsoft.com).

Then, let me know how it goes. I'll wait for your response.

Answer 2

Thank you very much for your help, i've tried all the methods you mentioned but still can't fix the problem. This is a record of the problem , please turn on the sound of the video: https://drive.google.com/drive/folders/1sFD6EGeAjkfgyGfqRsmKyq2GHUbGFmno?usp=share_link

Answer 3

Thanks for keeping me posted, meepp.st.

In that case, we may need to try performing a a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact.

To reset your PC, go to Start > Settings > System > Recovery. Next to Reset this PC, select Reset PC. Then, select Keep my files, choose cloud or local, change your settings, and set Restore preinstalled apps? to No. 

Don't hesitate to still keep me posted.

Answer 4

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)