Left Surface earbud stopped working

Question

I see there is an old thread about this issue but I don't see a definitive resolution. Mine worked until an undetermined time some months ago, likely a firmware update, and the left bud no longer works. I tried a few troubleshooting steps that did not work before digging in today to see if I could figure it out.

Before I started today, in the Surface app upper right area it said Connected L: 100% R: 100%

But the left bud did not work. So I tried the steps:

• Reset firmware (press pair button for less than 20 seconds)
  Result: Connected L: 0% R: 100%, left bud did not work
• Thinking maybe the bud was not charging due to a firmware issue, I charged it for a time (approx. 1 hour).
  Tried it again, same result.

I then tried:

• Reset earbuds (press pair button for more than 20 seconds)
  Result: the earbuds were reset.
  The app still said: Connected L: 0% R: 100%, left bud did not work

I don't know what else to do to make these suckers work. Anyone have advice?

Answer 1

Hi LaraH_PDX!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

With your query, I can see that you have done most of the troubleshooting already. I would highly suggest you contact our live Microsoft support team for further assistance on this. They have the right tools and resources to further diagnose the issue and provide best next step to get this resolved. Below are the steps on how to contact them:

1. Go to Contact Us- Contact Us - Microsoft Support.
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

Thanks again for choosing Microsoft. Hope this helps!

Regards,

RodelioP.

Answer 2

I am not sure how to contact support for these items.

Answer 3

Hi LaraH_PDX!

Thanks for getting back to us and apologies for the delayed response as I have been out of office.

Could you please tell us what error you're getting when trying to contact support?

Regards,

RodelioP.

Answer 4

Hi LaraH_PDX!

We haven't heard from you, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question (microsoft.com)as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.