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Service request was cancelled with no reason given.

Anonymous
2022-12-13T20:06:22+00:00

I requested service for my faulty Surface type cover. I received a label, sent the device in for repair through UPS, and saw that my device arrived at the service center on 12/5. On 12/7 I received a notification that my order has been cancelled. I cannot find a way to contact anyone at Microsoft. I have no idea what the status and location of my faulty device is that I sent in for repair. If there are any admins that see this please reach out to me.

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2022-12-13T21:07:31+00:00

    Hi Ross McDaniel,

    Thank you for reaching Microsoft Community and I'm sorry to hear about what happened to the service order for your Surface typecover.

    Have you created the order online by yourself or was it through the help of our live support team?

    As much as we would love to help you on this but I'm sorry since this is outside of our support boundaries here in the Community. This should be handled by our live support team since some details are needed and also for us to check on the order. Please try contacting them first through the options below:

    1: Through the Surface app

    Open the Surface App and select Help & support > Get help.

    Type in the problem you need help with.

    Look at any available solutions offered and select Contact Support.

    2: Through the Contact Us - Microsoft Support page

    Go tohttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0Contact Us - Microsoft Supporthttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0and select Devices.

    Choose your preferred support method.

    Type in the problem you need help with.

    Look at any available solutions offered and select Contact Support.

    Kind regards,

    Marrion

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