I need to know the screen size to raise a ticket on microsoft surface

Question

having the display screen issue for the need screen size to raise a complait in microsoft support

Answer 1

Hi Vimalraj Jayamani,

Thank you for reaching Microsoft Community.

The Surface Laptop 4 (Surface Laptop 4: Ultra-Thin Touchscreen Laptop - Microsoft Surface) can either be the 13.5" or 15" version. Measurements for these sizes respectively are as follows:

Surface Laptop 4 13.5”:
308 mm × 223 mm × 14.5 mm (12.1” × 8.8” × 0.57”)
Surface Laptop 4 15”:
339.5 mm × 244 mm × 14.7 mm (13.4” × 9.6” × 0.58”)

To know which configuration you have, you may enter the serial number here: Check Warranty Page - ROBO SelfServe Portal (surface.com). See this page for reference in getting the serial number: Find the serial number on your Microsoft or Surface device - Microsoft Support.

Regarding with the issue, may I know what display issue are you experiencing on your Surface Laptop 4? Screen size should not be needed also in raising a ticket with our live support. You could just provide the serial number of the device. May I know where you were asked for the screen size? Was it by the support representative?

Kind regards,

Marrion

Answer 2

Hi Vimalraj Jayamani,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,

Marrion