Microsoft surface Go batter drain when switched off..

Question

Hi, I have had my surface Go 265gb 8gb for about a year but recently the battery has been going flat when switched off, I fully charge the battery and then shut down then a few days later it wont switch as the battery is dead..

I have fully completed all updates

Switched off fast start up for windows

Tried searching everywhere but no luck

I'm hoping someone has had this problem and resolved it

Thanks for your time

Answer 1

Hi stevengillies,

Thank you for reaching Microsoft Community. I'm sorry to hear about the battery issues you are having with your Surface Go.

Lithium-ion batteries are the most common type of battery used in today’s portable devices. These batteries charge quickly, discharge deeply at a steady rate, and have high energy density that allows for small cell sizes. Like all batteries, lithium-ion cells are consumables that age and deteriorate over time and with usage. When batteries experience excessive deterioration, you may see severe battery life reductions. See: Caring for your Surface battery (microsoft.com).

Please try running these steps first on your Surface Go then see if the behavior improves:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update drivers and firmware

Check what is the current OS Build of your Windows version by going to Settings > System > About. 

Go to Download driver and firmware for Surface, choose Surface Go

Then click the link next to Surface Go then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart. 

4: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

If still the issue persist, please try to generate a battery report of the device by following these steps:

Open Command Prompt as Admin

Click Yes on the UAC prompt

Type this command below and hit Enter

powercfg /batteryreport

Open File Explorer and access the html file location given in the Command Prompt

I will send you a private message where you can send the battery report generated as an attachment.

Kind regards,

Marrion

Answer 2

hi,

I have tried all of above over a few days but the surface Go is still acting in the same way battery depleting when fully switched off, I have sent you a few battery reports via PM over the last day or so but had no reply you can clearly see from the last battery report i sent my battery went from 100% at 18:00 then when restarted less than 12 hours later the battery sitting at less than 50%, i have been searching the internet for a answer.... Its quite clear that this is a known problem to Microsoft as there is a good few forums talking about the same problem.

Few people saying this only started happening after a windows update etc.. but then then forums go to Private messaging.

Some saying its Microsoft fast start up that drains the battery (I have this switched off).

So up to now i have not found the solution to the problem as i say this only started happening in the last few months.. my battery report indicates that my battery is in good order and healthy with less than 100 cycles, there is something running the battery down when completely shut down??