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My Surface gets very hot

Anonymous
2023-03-08T20:04:04+00:00

My Surface gets very hot after 1-2 hours of use. It is actually getting so warm, that it is not possible to have my hands on the keyboard. I have tried to reset everything, even reinstalling Windows but with same result. Any ideas?

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2023-03-09T01:32:09+00:00

    Hello Thomas Martinsen1,

    Thanks for reaching out to Microsoft Community.

    We're sorry to hear about this heating issue on your device. We understand how alarming this could be. Please do know that this is not the experience we want you to have.

    If a Windows application or service uses lots of CPU resources for an extended period, the processor will get warm. That is expected and normal, regardless of what brand of computer you're using. You should use performance monitoring tools to determine what is causing the high CPU utilization. Also, the faster the processor, the warmer it can become.

    Surface devices adhere to all laws and guidelines related to temperature and thermal. You can refer to public information on adherence at Safety Information . See the sections called “Heat related concerns” and “Heat related concerns for wearable devices” to know more about how to handle and prevent heating issue.

    In any event the issue still persists, and given you already did a reset on the device, then it would be best to get in touch with the Microsoft assisted support to get your device diagnosed or check your replacement options, if necessary.

    On the Surface app

    1. Open the Surface App and select Help & support > Get help.
    2. Type in the problem you need help with.
    3. Look at any available solutions offered and select Contact Support.

    Via web browser

    1. Go to Contact Us - Microsoft Support and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    For detailed instructions on how to contact our support via web browser, you might want to see this thread: click here. In any event the link won’t go through, try it on another browser or In-private browser.

    We appreciate your understanding.

    Best regards,

    StevenK

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