The laptop surface 5 is not charging.

Question

The laptop surface 5 is not charging.

Answer 1

Hi K Jules!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that your Surface Pro 5 is not charging. Here are some troubleshooting steps you can try:

1. Check the power outlet: Make sure the power outlet you are using is working properly. Try plugging in another device to see if it works.
2. Check the power cable: Make sure the power cable is properly connected to both the power outlet and your Surface Pro 5. Also, check for any damage to the cable.
3. Check the charging port: Make sure the charging port on your Surface Pro 5 is clean and free of debris. You can use a soft, dry brush to clean it.
4. Force your device to shut down and restart by pressing the power button for 20seconds, wait until the windows logo to appear, once it does release the button and wait for the device to restart: Sometimes, restarting your device can help resolve charging issues.
5. Check for updates: Make sure your Surface Pro 5 is up to date with the latest software updates.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

Answer 2

the charging light on the charger does not light up when plugged into the non-charging surface laptop. when i use the same charger on a different surface laptop, the charging light does light up. when i use a known good charger on the non-charging surface laptop, the charging light does not light up.

Answer 3

Hi K Jules!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.