I have to unpair and reconnect the surface pen ever time i restart the computer

Question

I don't know if this is a part of the design or not, but I find it annoying that the status of the surface pen under "Bluetooth & other devices" goes from "Connected" to "Paired" when i restart the computer, because then I have to manually remove the device from the computer, press down the erase button for 5 to 7 seconds and then add the surface pen again, every time I restart the computer. I was wondering if it was possible to fix this or if I just have to live with it.

Thank you for all the help in advance

Answer 1

Hello zignadCube,

Thanks for posting your concern here. We're sorry to learn that you're having an issue with your Surface pen.

First of all, were you connecting the pen on a Surface branded device? If yes, then this could be more likely a driver issue on the host Surface device. Please give these troubleshooting steps a try to isolate the issue:

• **Run Surface Diagnostic Toolkit and check for Windows Update.**Restart the Surface after installing updates. Updates have fixes to common problems, or issues.
• Update drivers and firmware

Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.

Go to **Download driver and firmware for Surface,**choose (your Surface model) then click Download.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart.

• Run System File Checker in Windows 10.
• **Disable and enable Bluetooth in UEFI.**See **How to get to the UEFI settings on a Surface**for more details.Once you're in UEFI, go to Devices,disable Wi-Fi & Bluetoothfor at least 15 seconds and then back to enable. Click Exit and Restart device.

Hope this helps.

Kind regards,

StevenK