Locked out of my Suface Book at log in (local password)

Question

Hello,

Hoping someone can help...

I had tried several times over the last few days to update to the Windows Anniversary edition on my Surface Book (that I've only had for a few Months). The updates continued to fail so I thought I'd try booting into safe mode and run the install from there.

I just typed msconfig (like I used to do years ago) and selected safe mode from the menu. I didn't select "apply" because I didn't want it to stick for more than one boot. The machine booted to the log in screen showing my user name and email address like normal but fails with a 'wrong user name or password" error when I enter my password.

I've only ever set up one local account and have a very simple log in password that I have never changed. I really don't want to do a factory reset. Any way out of this mess?

Thanks,

Mike

Answer 1

Hi.

You can try the two-button shutdown. You can follow these steps:

Step 1:	Press and hold the power button on your Surface for 30 seconds and then release it.
Step 2:	Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.<br> <br><br>The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3:	After you release the buttons, wait 10 seconds.
Step 4:	Press and release the power button to turn your Surface back on.

Let us know how it goes.

Regards,

Erwin

Answer 2

Hi.

We would like to confirm if the troubleshooting steps provided did resolve your issue with logging in to Surface Book.

Regards,

Erwin

Answer 3

Thanks but it didn't. Spent quite some time chatting with MS tech. Ended up reimaging my hd