Bluetooth device not staying connecting

Question

I just haven’t fixed this issue but it’s been going on for a while. When I connect Bluetooth headphones of any kind they either don’t fully connect, glitch and connect/disconnect every few seconds, or fully disconnect randomly every few minutes.

Answer 1

Hi MaddyUTK,

Welcome to Microsoft Community.

I'm sorry to hear you're having trouble with your Bluetooth headphones. Here are a few steps you can try to resolve the issue:

• Run the Bluetooth troubleshooter: SysteSelect Start  > Settings  > System  > Troubleshoot  > Other troubleshooters . Next to Bluetooth , select Run and follow the instructions.
• Uninstall the Bluetooth adapter in Device Manager:

Select Search on the taskbar, enter device manager, then select Device Manager from the results.

1. In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device > Uninstall.
2. Select Start , then select Power  > Shut down .
3. After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.
4. If Windows doesn't reinstall the driver automatically, open Device Manager and select Action > Scan for hardware changes.

• Manually update Surface drivers and firmware: Download drivers and firmware for Surface - Microsoft Support
• Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

If these steps don't resolve the issue, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of the problem. Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist