Why is there a buzzing sound coming from my keyboard?

Question

I have a new Surface Laptop Go 2 and there is a constant buzzing sound coming from the left side of my keyboard. It sounds like electric clippers rather than a fan. The weird thing is that it stops when I have the surface app open, even if it is minimized. I've tried to troubleshoot my audio because I thought it might have been a speaker issue, but that didn't do anything. The only solution I've found to work is to always keep the surface app open, but that is annoying to half to do every time.

Answer 1

Hi MarcoPalumbo26,

Thank you for posting in Microsoft Community.

I understand that you're experiencing a buzzing sound coming from your Surface Laptop Go 2 keyboard. The sound you’re hearing could be the fan on the device. However, if it sounds more like electric clippers and stops when you have the Surface app open, it might not be a fan issue. I am here to help and let us work on this together.

Here are some steps you can try to resolve this issue:

1. Adjust CPU Performance: You can adjust how your CPU performs by selecting the battery icon on the taskbar and adjusting the power mode. Setting the power mode to ‘Recommended’ throttles the CPU and helps keep it running cooler with less need of assisted cooling.
2. Update Drivers and Firmware for your Surface:
   1. Go to Download driver and firmware for Surface, choose Surface Laptop.
   2. Then click the link next to Surface Laptop Go 2 then click Download on the next page.
   3. Choose the .msi file that matches your current OS Build and click Next.
   4. After downloading, run and install the .msi then Restart.
3. Run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to exist. See Using System File Checker in Windows - Microsoft Support.
4. Perform a Memory Diagnostic: From Search, type ‘Memory Diagnostic’ and run the Windows Memory Diagnostic program.

You may also check this article Fan behavior and fan noise in a Surface device - Microsoft Support.

If none of these steps resolve the issue, kindly give answers to the following questions so we can further isolate your issue and formulate appropriate troubleshooting steps.

• May I know when did this issue started?
• Were there any changes made prior to this happen?
• Would you mind sharing a video so we can have a better picture of what really is happening on your Surface device? For the video, you can upload it through OneDrive or any online storage you prefer to use and share us the link here.

I look forward to hearing from you.

Kind regards,

Lavenia

Answer 2

Hi MarcoPalumbo26,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for understanding. 

Kind regards,

Lavenia