Two years ago, I started having this issue where my mouse cursor would disappear and three clear circles would appear on the right side of my screen. I would be able to "swipe" them away, then my cursor would reappear, but freeze and disappear again shortly after. After numerous calls with Microsoft and many scans and command codes inputted, I had a call with a support agent, and she figured it out. Apparently, something was wrong with the touch function of my screen, and it was preventing my mouse/cursor to function properly. She advised me to go into my Settings/Control Panel and deactivate the touch screen as both the touch screen and the mousepad can't work at the same time anymore. It's unfortunate, but I'll deal with it. Since then, I've only used the mousepad on my keyboard and not the touch screen.
Today, I restarted my computer to install required updates, and this issue has come up again. I have three clear circles on the right side of my screen, but I can't swipe them away this time. This time, my cursor is frozen next to those circles. I was able to plug in an adapter for a wireless mouse, and I'm able to use it, but now I have two cursors on my screen - the frozen one on the right side of the screen next to the circles and the one for the mouse that's plugged it. The mouse being plugged in sometimes freezes, and I have to unplug the adapter and plug it back in.
How can I fix this? It's very bothersome. Ideally, I'd go back to using both the touch screen and the mousepad. If not, I'll settle for deactivating the touch screen again. It's especially irritating since I bought this in 2019 and have kept it in really good condition. It doesn't have a lot of wear and tear as I graduated in 2020 and it's not used as often since. Still, I'd like the whole device to be functioning properly for when I need it.
* Moved from Community Center