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Touchpad Losing Lateral Sensitivity

Anonymous
2020-06-10T21:53:04+00:00

I'll work for a while, and then the touchpad becomes unresponsive.

Two finger scrolling will work, but being able to position the cursor where I want stops working.

I can disconnect the Type Cover and reconnect, and that will help for a while.

This is very sporadic, and very annoying.

I've tried to disable drivers - I don't see one specifically for the touchpad. I've deleted and reinstalled mouse and other inputs that made sense.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-06-11T03:20:49+00:00

    Hi Used to Be RJB,

    Thank you for reaching out Microsoft Community. We apologize for the inconvenience this has caused you.

    This could be a hardware issue to the typecover's touchpad already but we can further troubleshoot this problem so we can determine whether or not you need a replacement for this keyboard. Please follow the  instructions below.

    Open Device Manager.

    Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it unchecked then hit uninstall. Do this for all  drivers asked to be uninstalled.

    • Click View on top and check Show hidden devices
    • Expand Mouse and Other Pointing Device> right-click and uninstall all the drivers available.
    • Restart your Surface to reinstall those drivers automatically.

    If the touchpad still doesn't work, I'd like you to check this in UEFI Settings. To check if the touchpad works properly in UEFI, you can follow the instructions provided in this link: https://support.microsoft.com/en-us/help/4023531/surface-how-to-use-surface-uefi to access UEFI. Once done checking, you can tap exit to restart the Surface device. If in case it doesn't even work in UEFI settings, then this simply means that the typecover is already defective and this needs to be replaced.

    If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

    Kind Regards,

    Crest_Z

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