Slim Pen 2 not working/charging.

Question

Hey, I have a Surface Pro 8, with a Surface Pro Signature Keyboard, and a Surface Slim Pen 2. Recently my pen stopped working, and I think it's due to it not charging. I have tried to hold down the top button for 10 seconds and I haven't seen any light blink. What can I do?

Answer 1

Hi Neel Bhadania,

Thank you for posting in Microsoft Community.

It appears that you are experiencing issues with your Surface Pro8. Specifically, the Surface Slim Pen2 is not working or charging. This could be due to a driver update, hardware issues with the pen, or the Surface Pro Signature Keyboard not charging properly.

Let’s work together in finding the best solution to this issue. Have a nice day from the Surface Team.

1. Clean the charging contacts: Make sure that the charging contacts on the Surface Slim Pen 2 and the Surface Type Cover dock are clean and free of debris. You can use a soft, dry cloth to clean them.
2. Try resetting the Surface Slim Pen 2 by pressing and holding the top button for 7 seconds until the LED light flashes white. Detach and reattach the Type Cover.
3. If you’re using Windows 11, select Start > Settings > Bluetooth & devices. Look for Surface Slim Pen or Surface Slim Pen 2 to see how much battery is left.
4. If the battery is low, you can charge your pen with the Surface Slim Pen Charger. Connect your Surface Slim Pen charging accessory to your Surface. If you’re using the Surface Slim Pen charger, connect it to the USB-A port on your Surface (if it has one). Place your pen in the charging area. Select Start > Settings > Windows Updates > Check for updates, then install any available updates. Keep your accessory connected until the update finishes. You might need to restart your Surface.
5. If the pen still doesn't charge, try using a different USB-C cable and charging adapter to see if that resolves the issue.

If the issue persists, we can attempt to connect the Surface pen to a different Signature Pro keyboard to verify if the pen is charging. If the pen charges when connected to another Signature keyboard, the issue is not with the pen but with the keyboard. However, if the pen still doesn’t charge when connected to another keyboard, it indicates that there is a hardware issue with the Surface slim pen2 that needs to be replaced.

Just to set you an expectation. Processing replacement orders, checking the status of orders, and escalating cases are beyond our scope of support here in the community. We do not have the necessary tools to create or check orders. Only our live support team can assist you with this concern.

To contact the live support team.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

You can also check this link Global Customer Service phone numbers - Microsoft Support

I hope this helps resolve your issue. Let me know if you have any further questions or concerns.

Kind regards,

Christopher.

Answer 2

Hey, thank you for your response. I tried everything and discovered that it was my keyboard that was the problem. For some reason it wouldn't charge my Slim Pen 2. So I had to go ahead and get a separate charger for it.

Thanks

Neel Bhadania

Answer 3

Hi Neel Bhadania,

Thank you for your response. If the separate charger of the pen work on the Surface slim pen 2. The main issue is on the charging on the signature type cover. We need to replace the signature type cover.

Just to set you an expectation. Processing replacement orders, checking the status of orders, and escalating cases are beyond our scope of support here in the community. We do not have the necessary tools to create or check orders. Only our live support team can assist you with this concern.

To contact the live support team.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community 

You can also check this link. Global Customer Service phone numbers - Microsoft Support

Thank you for your understanding.

Kind regards,

Christopher.