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My laptop battery last for under 3 hours

Anonymous
2024-02-23T23:26:40+00:00

My laptop battery last for under 3 hours

I have similar issue as other guys in the community and it's quite disappointing spending over £3000 and only have less than 3hour battery life. I just got the laptop 2 weeks ago.

I have done all that has been advised to do.

I have always been a mac user and decided to change to Microsoft Studio Lab 2 laptop that costed me over £3000.

I really do need help with this. I travel a lot and need a system that gives me better battery life.

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2024-02-24T17:04:01+00:00

    Hi Olaide Abidemi

    We value your contribution to the Microsoft Community. I understand how frustrating it can be to experience subpar battery life on a new laptop, especially after investing in a high-end device like the Microsoft Surface Laptop Studio 2. Based on what you mention that you done all the advice to fix this issue but still not working. The Surface Laptop Studio 2 is advertised to provide up to 15 hours of battery power on a single charge^.^

    However, it seems that your actual experience falls significantly short of this estimate. Possible this is already a hardware issue on your Surface device that need to repair the battery or replace the device.

    Note: Handling replacement orders, order status inquiries, and case escalations falls outside the scope of our community support. Unfortunately, we lack the tools required to create or verify orders. For assistance with these matters, please reach out to our live support team. They will be the one will help you right away for the replacement.

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community 

    You can also click this link for the phone number. Global Customer Service phone numbers - Microsoft Support

    Thank you for your understanding.

    Kind regards

    Christopher

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