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Issues with Surface Pro 6

Anonymous
2022-04-13T13:03:26+00:00

I am facing problem with surface pro 6, the attached type cover is not responding as expected.

issue

1: the mouse pointer is always flickering and not able to locate it in the screen or select any option as i expect.

  1. there are two HID compliant mouse and HID surface type cover.

please help me resolve this issue.

I tried to use get help, when I gave all information it says chat or call option currently not available.

Thanks,

Murugan

Original Title:

get help does not give chat or call option

*Moved from Windows 10

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2022-04-13T21:59:02+00:00

    Hi MurugananthamR, 

    Greetings!

    Thank you for posting in Microsoft Community.

    I'm sorry to hear about the cursor issue on your Surface. I appreciate the effort in trying to get in touch with the Customer support.

    Please perform the methods below:

    • Run the Surface Diagnostic Toolkit and check the settings for new Windows Update.
    • Run the System File Checker.
    • Install the drivers package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Pro 6 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.
    • Uninstall the Surface Type Cover Filter Device. Search for device manager on the search tab > expand Keyboards > Right-click Surface Type Cover Filter Device. > Select Uninstall > Ok > Restart the device then test the mouse cursor.

    Let me know how this goes.

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  2. Anonymous
    2022-04-15T16:20:18+00:00

    Hi MurugananthamR,  We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

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  3. Anonymous
    2022-04-17T15:22:39+00:00

    Hi MurugananthamR,  We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

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