Surface Pro 5 no wifi and bluetooth drivers, with only one 512gb ssd visible

Anonymous
2020-09-17T20:27:16+00:00

So I bought a used bricked surface pro 5 max spec'd from a previous (now angry) microsoft surface lover who had their surface bricked on them from an update. By spending ~8hrs I found a solution and installed ubuntu to clear the drive since windows partition could not. However, it only picked up 512gb of the 2 512gb drives during the partitioning for ubuntu. I continued with the single drive, however once I did get windows running on it the second 512gb drive disappeared, there was only a single 512gb drive as the other had a "failed to start code 10 error".

So, windows does run, however only on a single drive and the wifi/bluetooth card found in the surface pro wasn't shown in device manager or hidden devices. I had to use the included dock in the purchase to link it to my pc to share ethernet, however even installing the drivers on microsoft's website didn't work and I can't seem to flash the recover image onto the surface because it says the file isn't supported by my hardware even though it is. I tried a bunch of cmd commands, uefi switching off and on the things, however windows' trouble shooter for wifi doesn't seem to pick up the driver used, or so it said after running the driver.

I'm looking for a solution to fix the 512gb nvme ssd controller problem as in the surface pro, it doesn't want to start it. Following that, I'm also looking for a solution to help me with enabling wifi/bluetooth on the surface pro.

I bought this super cheap off them and it included everything (dock, pen, keyboard cover, mouse and some cables they had), I bought it because I really need a portable device for school due to situation in the world and my classes are both in person and online. I used to use my 6 pound gaming laptop, however it's hard to carry for me to and from school. Anyways I love how the surfaces look and how it acts like an ipad but running my favourite OS.

If you have any solutions, please tell me as I'm desperate for something to fix it.

***Moved from: Windows 10 / Devices & drivers***

Surface | Surface Pro | Network

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  1. Anonymous
    2020-09-18T09:32:35+00:00

    The Surface Data eraser is supposed to be able to put the 2 x 512's back into
    the storage array 1 TB configuration, but with what you've already done may
    interfere. It may be worth trying. If one of the SSD's is damaged, there also
    will be issues. The Surface Data Eraser documentation is at
    https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser   the
    download itself is at
    https://www.microsoft.com/en-us/download/details.aspx?id=46703

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  2. Anonymous
    2020-09-18T12:11:12+00:00

    It said sanitize failed, however for disk 1 during the test it also said the SCSI size was 0 bytes. Should I retry but skip the data? What should I do next?

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  3. Anonymous
    2020-09-18T13:08:11+00:00

    It does sound like a SSD failure. You can certainly try skipping data, but this
    was a long shot as a fix. Since the original owner stated it was bricked, it is
    probably not recoverable. Sorry, I don't have any other advice.

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  4. Anonymous
    2020-09-18T17:25:26+00:00

    Would it be possible to use wifi and bluetooth on it though? Or is that failed too?

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