Surface Pro 7 Has no Sound after updated Audio Drivers and Windows updates

Question

Hello- I have used the diagnostic toolkit to try and resolve No Sound problem on my surface pro 7. I have installed all updates and restarted the Surface without any resolution. Can someone help?

Answer 1

Hi BSink1,

Thanks for reaching out to Microsoft Community and posting your inquiry.   

We suggest the methods below:

• Run Surface Diagnostic Toolkit and check Windows Update.
• Run the System File Checker.
• Install the drivers package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.

If the issue still persists, please open device manager > Expand “System devices” > double click the error driver “Intel Smart Sound Technology (Intel SST) OED” > Open “driver” tab > click “Uninstall Device” > Within the pop-up . check box for “delete the driver software for this device” > click “Uninstall” > Open Windows Update and click “Check for updates” > system will install “Intel(R) Corporation - System - 10.24.00.3694”

Keep us updated by replying on this thread.

Answer 2

Hello- I have completed the following steps as suggested below and I still don't have audio. My microphone doesn't work either. Can you advise?

If the issue still persists, please open device manager > Expand “System devices” > double click the error driver “Intel Smart Sound Technology (Intel SST) OED” > Open “driver” tab > click “Uninstall Device” > Within the pop-up . check box for “delete the driver software for this device” > click “Uninstall” > Open Windows Update and click “Check for updates” > system will install “Intel(R) Corporation - System - 10.24.00.3694”