Share via

My keyboard writes 7ypgbà when trying to type the p

Anonymous
2022-11-19T17:18:28+00:00

Hello, my keyboard is acting up weirdly. When trying to write p it writes `7ypagb and turnes up the volume something similar happens with other keys. I have tried to shutdown the computer and cleaning the keys, but so far nothing helped. When trying to insert the [ it shows 8-u[shn

I have the keyboard for the surface laptop.

Surface | Accessories | Surface mice and keyboards

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-11-19T18:16:16+00:00

    Hi Verode Pero,

    Thank you for reaching Microsoft Community. I'll be asking few questions to better isolate the issue.

    Do you mean your device is a Surface Laptop? a photo of the keyboard would be more helpful.

    Any changes you made prior to this happen?

    You may force the device to shutdown and restart.

    Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

    Check Windows Updates and make sure all updates are installed including optional updates.

    Go to Settings >> Update and Security >> Windows updates >> Check for updates

    Boot the Surface device to UEFI screen and see if issue persist.

    1. Shut down your Surface and wait about 10 seconds to make sure it's off.
    2. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button.
    3. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-up button. Release the button once the UEFI screen appears.
    4. Under Date and Time test the key if issue persist.

    Let me know if issue does exist in UEFI screen.

    Kind regards,

    Lavenia

    0 comments
  2. Anonymous
    2022-11-21T20:53:15+00:00

    Hello, sorry for not responding. For the last few days i've used a different keyboard and today checked if the problem still existed, but it is somehow gone now. Thank you for the help

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-11-21T23:59:20+00:00

    We are happy to know that everything works now. Should you need further help, feel free to reach us back by creating a new thread by clicking this link: Create a new question or start a discussion.

    Thank you for giving us the opportunity to work with you regarding this concern.  

    Have a good day and stay safe always!

    0 comments