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Surface Book not turning back on after rain

Anonymous
2020-07-18T14:47:43+00:00

My son left my Surface Book 2 outside over night. It rained. When I brought it inside, I set it on its side and drained the water out. After awhile, it turned on.

Then I made the mistake of plugging it in because the battery was low. It started making a soft snapping sound. I unplugged it. Many hours later I tried again. Laptop would turn on and all dry. Thought all was good, but soon it gave the on screen icon that it was out of battery. I plugged it in (all with original cords). I did not notice at first but eventually saw it flashing white light on cord. I flipped it around and the cord went solid white.

Thought it was charging. But after 2 days the laptop will not turn on. Have I fried the circuits? Does the whole laptop need to be replaced or just the power cords or battery? Any advice!?!

Thanks

Surface | Surface Book | Power and battery

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  2. Anonymous
    2020-07-20T02:48:48+00:00

    Hi Kelbyn,

    Thank you for reaching out to Microsoft Community.

    I'm so sorry to hear about what happened to your Surface Book 2. Yes, there is a high possibility that damages is caused on the circuits of the device due to the water damage. I'm really sorry as for the replacement, it will be the whole unit that needs to be replaced including the clipboard/screen. Please see this page for details in getting the device replaced: Get service for your out of warranty or damaged Surface.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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