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Fields from another widow or browser open bleeding through

Anonymous
2022-03-23T19:49:28+00:00

Like everyone else, I typically have multiple windows and browsers open. Frequently, usually when I am disconnected from the docking station and external monitor, I will have a field from either another window or a window from another browser bleed through onto my current page. Anyone else seen this? It's happened on my Surface 4 and Surface 7 Pro.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2022-03-26T03:41:07+00:00

    We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

    Hope to hear from you.

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  2. Anonymous
    2022-03-29T00:01:00+00:00

    We still have not received any response from you in the last 72 hours. Please feel free to create a new thread if you have different and new concerns.

    Should you have any questions, please do not hesitate to let us know.

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  3. Anonymous
    2022-03-24T02:47:32+00:00

    Hello AmyLybrook,

    Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your device.

    May I know what version of Windows your device has? Were you using a Surface dock? When did this issue happen?

    This might be due to software conflict or corrupted system files. In the meantime, please try these methods and observe if issue persists or not:

    Force a shut down and restart your Surface

    • Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

    Run the Surface Diagnostic Toolkit

    • In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
      If it's not already installed, you can download it from the Microsoft Store.
    • Follow the on-screen instructions in the Surface Diagnostic Toolkit.

    Update Windows. Ensure all pending updates are installed.

    • Select Check for Windows updates. Or select Start > Settings > Windows Update.

    Manually install drivers and firmware for Surface

    • Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
    • Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
      Choose the .msi file closest to your current OS Build and click Next.
      After downloading, run and install the .msi then Restart.

    Run the System File Checker in Windows

    • In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then selectYes.
    • Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (**Note:**This step may take a few minutes to start and up to 30 minutes to complete.)
    • After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.
    • After you see a message that says, "Verification 100% complete," type exit.

    I hope this helps. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    StevenK

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