Share via

ARM64 Windows 11 Developers Kit - Surface PC apparently DOA - not sending HDMI signal to monitor

Anonymous
2024-03-20T18:31:28+00:00

I HAVE HAD A HELLISH TIME GETTING ANY KIND OF SUPPORT

My ARM64 Windows 11 Developer Kit arrived yesterday and does not display on any monitor via the micro-HDMI port. I have verified that both the cable and monitor are working by connecting them to a MacMini that uses the same type of connection. The monitor is a Dell U2711. I have also tried testing the ARM PC (presumably a Surface device) by connecting it to the Apple's Cinema Display, also without any signal being received by the display.

The device is not listed here, but I cannot get past your call deflection robot.

There are no instructions, only a diagram of controls.

  1. the power LED comes on when the power button is depressed
  2. I get a link light indicating 1GB speed on the ethernet switch
  3. I get an activation light blink on the keyboard
  4. I do not have a USB-C monitor other than a Dell docking station

This device only has a mini-HDMI port and 2 USB-C ports for displays. A tech I spoke to told me to plug into the VGA port, then hung up on me!

It looks like it is starting, just not displaying anything, so I obviously cannot respond to post messages or configuration questions since I cannot see them. If it were mismatched display rates, the monitor would indicate it. Instead it is clearly stating "no signal".

Regards

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-03-20T22:02:18+00:00

    Hello Tony B3,

    Thank you for posting in Microsoft Community.

    I'm sorry to hear that you're having trouble with your ARM64 Windows 11 Developer Kit. Based on the information you provided, it seems that the device is not sending any signal to the monitor via the micro-HDMI port.

    Since you have already verified that the cable and monitor are working properly, it's possible that there may be an issue with the device itself. I recommend contacting Microsoft support directly for further assistance with this issue. You can reach them through these steps:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support. Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community I wish you all the best and hoping you'll get a resolution there.Regards,Rolando S.
    0 comments