Surface Laptop 3 doesnt power on

Question

The computer does not respond to the power key. The computer has been turned off for a long period of time and now does not start. It has been charging with the charger plugged in and with the white lights on the charger on for 24 hours. I have followed the instructions of your support, charging the device, pressing the power on key for 20-30 seconds and I have also tried the Crt+Shift+ key combination Windows+B, all without success. I follow instructions of this links with not success: https://support.microsoft.com/es-es/surface/surface-no-se-enciende-ni-se-inicia-1e181652-3db8-5ca1-9649-7390fafb102a Thanks in advance!

Answer 1

Hi Sergio López Aparicio,

We value your contribution to the Microsoft Community. I'm sorry to hear that you're experiencing issues with your Surface Laptop 3 not powering on. Based on the troubleshooting steps you've already taken, it's possible that there may be a hardware issue with the device. That need to replace the Surface device.

Note: Just to set you an expectation. Processing replacement orders, checking the status of orders, and escalating cases are beyond our scope of support here in the community. We do not have the necessary tools to create or check orders. Only our live support team can assist you with this concern. If they confirm the issue is on the hardware, they will help you immediately for the replacement process so that we can save your time.

To contact the live support team.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

You can also check this link. Global Customer Service phone numbers - Microsoft Support

Thank you for your understanding.

Kind regards

Christopher.

Answer 2

Hi Christopher,

Finally I have openned a ticket by phone with your support team and the manage to repair my laptop.

Thanks a lot. We can close this thread!

Answer 3

Hello Sergio López Aparicio,

We are happy to hear that the problem you had with [Surface Laptop 3 doesn't power on] has been resolved. We’re glad we were able to help you!

To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

Thanks again for choosing Microsoft!

Sincerely,
Christopher