Microsoft Surface Go 3 Power Button Issues

Question

I have a 2019 surface go 3 that I use every day for work and have been battling with the power button not working 100% of the time.

The power button is able to turn the tablet on from fully off, But it takes 25-30 seconds for the windows logo to show up. The power button doesn't really register. When the tablet is on the power button does not wake up the screen from the auto screen sleep, I use the keyboard flip to wake up the tablet most of the time but it has become quite annoying as mostly do writing on the tablet. Is there a way to fix this myself? do the power buttons wear out?

Answer 1

Hello brady,

Thank you for posting in Microsoft Community.

I am aware about the issues you’re experiencing with your Surface Go 3’s power button. There could be several possible causes for the power button issue you’re experiencing with your Surface. If the device doesn’t have enough power, it may not respond as expected. Or if your Surface Go 3 is not updated, it could cause various issues, including power button problems. I am here to help and let us both isolate the problem.

Here are a few potential solutions you could try:

1. Force a restart: Press and hold the power button for about 20 seconds until the logo screen appears. This can sometimes resolve minor software glitches that could be causing the issue.
2. Keyboard shortcuts: If you have a keyboard connected, you can try waking up the device using the keyboard shortcut Windows logo key + Ctrl + Shift + B. This might help wake up the device.
3. Check for updates: Make sure your device is running the latest updates for Surface and Windows. You can check for updates by going to Settings > Windows Updates> Check for updates.
4. Surface Diagnostic Toolkit: Microsoft provides a Surface Diagnostic Toolkit that can help identify and fix common problems. See Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)
5. Power Options: You can also adjust the settings related to the power button. Type “Power Options” in the search bar, click on “Choose what the power buttons do”, and under “Power and sleep button settings”, select your preferred action.

If the issue persists, we recommend reaching out our live support team for further assistance. They can help you diagnose the issue and provide repair options if necessary. You may reach them following the instructions below:

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

As for your question about power buttons wearing out, it’s possible but not common. Power buttons are designed to withstand regular use over the life of the device. However, like any physical component, they can wear out or break due to excessive use or physical damage.

Please note that attempting to repair the device yourself could void your warranty, so proceed with caution. Always back up your data before attempting any fixes. 

Kind regards,

Lavenia

Answer 2

Hello brady,

I understand that the suggestions I have shared is not the answer you are looking for to this problem. Assuming that you have tried every possible solution to the issue and none of them work. It is more likely to be a hardware issue. And the best resolution we can advise is to have it replace. As much as I'd love to help you with the replacement, it's just that we don't have enough tools here in the community to proceed and provide the best options for you. Any replacement process is beyond our support boundaries here in the community. And it's for this reason that we're directing you to our live support team.

We appreciate for your understanding.

Kind regards,

Lavenia