Surface Pro 3 won't boot up

Anonymous
2017-05-07T19:06:00+00:00

My Surface Pro 3 will not turn on.  I used it last night and it was working well.  When I tried to boot it up this morning, I wouldn't come on.  I let it set for a while, as it was quite warm, and still nothing.  Any suggestions?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2017-05-07T20:19:49+00:00

    Have you tried a two button restart?

    Step 1: Press and hold the power button on your Surface for 30 seconds.
    Step 2: Press and hold volume-up button and the power button on your Surface at
    the same time for at least 15 seconds, and then release both.             
            The screen may flash the Surface logo, but continue holding the buttons
    down for at least 15 seconds.

    Step 3: After you release the buttons, wait 10 seconds.
    Step 4: Press and release the power button again to turn your Surface back on.

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  1. Anonymous
    2017-05-08T00:35:39+00:00

    Have you tried a two button restart?

    Step 1: Press and hold the power button on your Surface for 30 seconds.

    Step 2: Press and hold volume-up button and the power button on your Surface at

    the same time for at least 15 seconds, and then release both.             

            The screen may flash the Surface logo, but continue holding the buttons

    down for at least 15 seconds.

    Step 3: After you release the buttons, wait 10 seconds.

    Step 4: Press and release the power button again to turn your Surface back on.

    Thanks Barb.  It worked like a charm!  Thanks for replying to quickly.

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  2. Anonymous
    2017-11-27T15:09:35+00:00

    After trying the above startup procedure, still my surface pro not getting on.

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  3. Anonymous
    2017-11-27T18:13:20+00:00

    Hi Kumar,

    If using two button shut down didn't work, you can follow the troubleshooting steps that can be found on this link.

    Should you need further assistance, feel free to get back to us.

    Regards.

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  4. Anonymous
    2017-11-28T15:45:03+00:00

    Hi Kumar,

    If using two button shut down didn't work, you can follow the troubleshooting steps that can be found on this link.

    Should you need further assistance, feel free to get back to us.

    Regards.

    After trying the steps mentioned in the link, my surface pro not getting wake.. any more solutions??

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