surface pro 4 touch dead after installing official update Win10_18362_21.061.12819.0.msi

Question

Hi after installing a new windows 10 version 2004 on my both surface pro 4 , by downloading an official driver file with this name SurfacePro4_Win10_18362_21.061.12819.0.msi from this link https://www.microsoft.com/en-us/download/details.aspx?id=49498 after restarting my surfaces i had face with this message please wait a while to installing update ( a thing like this ) some colorful progress bar as i can remember, first blue then green purple orange was complete then both surfaces was restart to windows . eventually i had face with dead touch screen . and HID touch screen doesn't appear in device manager. i think this official driver is a big mistake which has destroyed my both surfaces. anyway. please give me a guide and solution to restore my touch screen or build a new firmware for us to solve this bad issue

Answer 1

Hi Majid nazari,

Thank you for reaching Microsoft Community. I'm sorry to hear about what happened to the touch functionality of your Surface Pro 4.

In the Device Manager under Human Interface Devices, is the Intel Precise Touch driver listed? Try also clicking on View on top then select Show hidden devices and see if HID compliant touchscreen driver shows up.

How about other drivers, are there any other drivers that is getting a error especially under Firmware? If yes, kindly provide us with the Device name of the driver and it error code.

Kind regards,

Marrion

Answer 2

Hi Majid nazari,

We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

Hope to hear from you.

Kind regards,

Marrion

Answer 3

Hi Majid nazari,

We still have not received any response from you since our last follow up message. Please do not hesitate to create a new thread for further concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

Thank you for spending time here in the Community.

Kind regards,

Marrion

Answer 4

Hi Marion

after enabling the hidden device , the device manager has shown some HID device with low color

HID complaint consumer control *2

HID complaint touch touch screen *2

HID compliant vendor-define device *6

intel precise touch device

surface digitizer touch device

surface pen setting

usb input device *2

All those dives has faced with error code 45 : currently this hardware device is not connected to computer

to fix this problem reconnect this hardware device to computer

Answer 5

I am waiting for a solution