Surface laptop not charging when switched off

Question

When I switch off my surface laptop and plug it in to charge at night, the light will be on the charger but in the morning it won't have charged. This has happened a few times now. If I switch the laptop on and plug it in it charges fine and is sometimes also fine overnight so I don't understand what's wrong with it. I use a dock to charge it and laptop is only a year old. What could be the problem?

Answer 1

Hello Kwm3,

Thanks for reaching Microsoft Community and posting your concern here.

This may be a driver or software issue, we suggest to do these methods to isolate the issue:

• Force a shut down and restart your Surface. Press and hold the power button for 20 seconds. It resets the hardware and clears all the cache and memory for your hardware.
• Run Surface Diagnostic Toolkit and check for Windows Update. Make sure to check View Optional features and select all recent updates. Restart the Surface after installing updates.
• Update drivers and firmware Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo. Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file that matches or nearest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.
• Run System File Checker in Windows 10.

Hope this helps. Let me know how the issue progresses by simply replying on this thread.

StevenK