No battery is detected.

Question

no battery is detected

Answer 1

Hi ALEEZA MEHER,

Thank you for reaching Microsoft Community and sorry to hear that your Surface laptop Go battery is not detected by the device.

Does the Surface turn off immediately when the power supply is disconnected?

To troubleshoot, kindly try to follow these steps below:

1: Force Shutdown

Press and hold the power button of the device for 20 seconds

This should clear the hardware cache of the device

2: Run system checks and repairs

Check for the Surface drivers' health through the Surface app

Run the Surface Diagnostic Toolkit

See this page for reference: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

3: Uninstall and reinstall battery driver

Make sure that the Surface is plugged in and LED is lit

Open Device Manager

Expand Batteries

See if Surface Battery shows up

If yes, right-click on Surface Battery

Select Uninstall device

Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall. 

Restart the Surface to reinstall the driver

Let me know how it goes.

Kind regards,

Marrion

Answer 2

Hello ALEEZA MEHER,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,
Marrion