Warranty start date doesn't match my purchase date

Question

Warranty start date doesn't match my purchase date

Anonymous

Hi,

I just purchased a Surface Pro 4 today (9th of June) and registered it online but the 1 year Microsoft warranty is starting from the 3rd of March?

Does anyone know how to fix the date?

Thank you

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

Accepted answer

8 additional answers

Answer 1

You definitely received a used Surface. You should return it to the seller. Get

your credit card company to assist if they refuse.

>It's Argos, a catalogue retailer in the UK (never had any issues with them before but my Surface appears as "OKLUNE3" in the devices list after I registered it so it looks like someone named it already :D)

Answer 2

Microsoft has not been selling the Surface Pro 4 for a while. They are selling

the newer Surface Pro 2017. If you didn't buy at a Microsoft retail store, I

would return whatever you purchased for a full refund and buy elsewhere. If you

bought at a Microsoft retail store, go back and explain to a manager that it

appears your device was already used and registered.

>I just purchased a Surface Pro 4 today (9th of June) and registered it online but the 1 year Microsoft warranty is starting from the 3rd of March?

Answer 3

Anonymous

Hello!

Please contact to Microsoft Support for Warranty following the next link:

https://support.microsoft.com/en-us/contactus/s...

The best regards...

Answer 4

Anonymous

Thank you! I will try to contact the retailer

Answer 5

Anonymous

Thank you! It looks like the support chat just closed for the day, I'll try tomorrow!

Share via

Warranty start date doesn't match my purchase date

8 additional answers