Can Microsoft PLEASE fix the issue caused by their recent firmware update that uninstalled by BLUETOOTH!!!

Question

Microsoft Studio laptop. Windows 11. Ran their firmware update today and now BLUETOOTH doesn't work.

System Errors now for :
Surface System Aggregator

Surface UEFI

Multimedia Controller.

When i try to uninstall the bluetooth mouse it gets an error and says bluetooth not installed!!

Just what i needed on a busy work day Microsoft!!

Can't undo a firmware update. Tried updating the drivers, says the best driver is installed.

Thinking next pc might be an apple. I still can't print to my brand new printer because microsoft printer policies are not installed on my brand new laptop thanks again to a previous update!!!

So over your company!

***Post moved by the moderator to the appropriate forum category***

Answer 1

Hi SoOverMSSUPDATES,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

I understand how frustrating it can be to have an issue with your Surface device where Bluetooth stops working after updating the device firmware. This is definitely not the experience we want you to have with your Surface. I am here to help and let us both work on this together.

• May I know what error code shows on the following drivers in Device manager?
• What build version of Windows 11 are you currently running?
• Is the Bluetooth icon missing from the system settings?

Kindly try the following steps below to troubleshoot your device.

Force the device to shut down and restart

Press and hold down the power button until your Surface shuts down and restart and you see the Windows logo screen (about 20 seconds), then release the power button.

Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

Run Bluetooth troubleshooter.

Select Start > Settings > System > Troubleshoot > Other troubleshooters. Next to Bluetooth, select Runand follow the instructions.

Uninstall any drivers that are displaying an error in Device Manager.

Open Device Manager > expand system category> right click on the driver that showing an error and select Uninstall device. If prompt to ask to permanently delete the driver, leave the box unchecked and select Uninstall. Then restart your Surface.

Manually update the drivers and firmware for your Surface.

Go to Download driver and firmware for Surface, choose Surface Laptop. Then click the link next to Surface Laptop 5 then click Download on the next page. Choose the .msi file that matches your current OS Build and click Next. After downloading, run and install the .msi then Restart. 

For more troubleshooting guide, see Fix Bluetooth problems in Windows - Microsoft Support.

I hope these works. Let me know how it goes.

Kind regards,

Lavenia

Answer 2

Hi SoOverMSSUPDATES,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,

Lavenia

Answer 3

This was fixed by microsofts followup update the next day.