Microsoft pro 3 black screen after unlock in the screen

Question

After i unlock the lock home page my screen is all black It does nothing.My Microsoft pro 3 yust show black and i need help plz help!!!And i cant do anything cant upgrade It to the update or got to updates or any application

<Mod note: Thread moved on assumption that user is referring to Surface Pro 3. >

Answer 1

Hi Javier,

Thank you for your message! I'm sorry to hear about the black screen after unlocking.

• Could you provide more detail as to what you were doing beforehand? Were you getting an update? Was the Surface in sleep mode or was shut down?
• Have you tried the 2 button shutdown?

Step 1: Press and hold the volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 2: After you release the buttons, wait 10 seconds.

Step 3: Press and release the power button on your Surface to turn it back on.

Please let me know! The more details you can provide, the better.

Answer 2

Hi crossroads0,

Thank you for your contibution to the thread. That's unfortunate that you are also experiencing the same issue on your less than 24 hour old device.

Have you considered performing a refresh using a USB recovery media?

Step 1: Make sure Surface is shut down and plugged in.

Step 2: Insert the USB recovery drive into the USB port on Surface.

Step 3: Press and hold the volume-down button while you press and release the power button.

Step 4: When the Surface logo appears, release the volume-down button.

Step 5: When prompted, select the language and keyboard layout you want.

Step 6: Tap or click Troubleshoot, tap or click Refresh your PC, and then tap or click the target operating system you wish to refresh.

Step 7: On the Refresh your PC screen, tap or click Next, and then tap or click Refresh.

Surface restarts and the Surface logo displays while the refresh process completes (this can take several minutes).

Please download a recovery image for your Surface and **create a USB recovery drive**beforehand.

I hope this helps.

Answer 3

Hi Javier,

Just checking in with you to see if you are still having problems?

Answer 4

Hi Javier,

Just checking in with you to see if you are still having problems?

 I am having the same problem too. The screen goes black after I log in. The only thing i can see is my mouse cursor when I attach my keyboard in

Answer 5

Hi C WChow,

Thank you for your message. I am sorry to hear that you are also experiencing the same issue after the login.

• Could you confirm that you have tried the 2 button shutdown, as suggested above?
• When did it start happening?
• Is your device fully up to date?
• Are you taken to the Start screen when you press the Windows button on the device?

Please let me know.