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Surface Laptop 2 Battery Replacement and Cost or Options

Anonymous
2019-03-27T15:26:57+00:00

I have a Surface Laptop 2. If my battery dies after the 1 year manufacture warranty do to normal wear and tear and I DO NOT have an extended warranty, what are my options and what are my cost?

Surface | Surface Laptop | Power and battery

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  1. Barb Bowman 80,275 Reputation points MVP Volunteer Moderator
    2019-03-27T15:34:09+00:00

    Microsoft has never replaced batteries. They replace the entire device with a

    refurb. Costs are at

    https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface

    (currently $450 for a SL2).

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  3. Anonymous
    2019-03-27T23:02:37+00:00

    Thanks Barb. Do you know if that is without a warranty? Also would I have to send in my old one?

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  4. Barb Bowman 80,275 Reputation points MVP Volunteer Moderator
    2019-03-28T10:27:20+00:00

    there should be no cost if you are still covered by warranty. and yes, you would

    need to send your Surface in for exchange.

    2 people found this answer helpful.
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