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My Surface Pro 9 cannot connect to a Huawei Mateview GT 34" using USB type C cable directly? why is this so?

Anonymous
2024-06-12T07:22:51+00:00

Surface Pro 9 unable to connect to a Huawei Mateview GT 34" using USB type C cable directly? why is this so?

Do i need additional docks or adapter to do so?

  1. Tried connecting to the same monitor using a HP Elitebook via usb c with no issue.
  2. Tried different troubleshooting methods, but still "no signal from source"

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  1. Anonymous
    2024-06-13T10:26:44+00:00

    Hello Gavin Lee,

    Welcome to Microsoft Community.

    I have noticed that you have tested this screen and USB-C cable on other laptop devices, so I am fully confident that this monitor and the USB-C cable you are using are fine.

    After investigating the display, I noticed that it has two USB-C ports, but only one of them supports video transmission and the other only supports power:

    HUAWEI MateView GT 34-inch Sound Edition Specifications – HUAWEI Global ****

    Image

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    So just to be on the safe side, I recommend you double check if it's possible that you're connected to the wrong USB-C port.

    If you make sure the connection is correct, after fully reading the question you posted here, please allow me to attach my judgment here. I think this is a third-party device compatibility glitch with the Surace Pro 9.

    The best way to do this is to configure a dedicated Surface Dock for your Surface:

    Buy Microsoft Surface Dock 2 – Microsoft Surface

    Buy Surface Thunderbolt™ 4 Dock (Ports, Compatibility, Price) - Microsoft Store ****

    They are all designed for Surface with unparalleled compatibility.

    Alternatively, you can contact Huawei customer support for further debugging:

    Image

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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