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Srface Pro 9 keyboard not working

Anonymous
2025-06-19T15:39:32+00:00

Hi

I bought a Surface Pro 9 around 2 years ago and it is fantastic honestly. However, in the past week the keyboard started to act weird. It used to work fine when I plug it but it suddenly disconnects when I attach it to the screen. From yesterday it totally stopped working suddenly for no reason. I'd like to note that not the device itself or any of the accessories got damaged in anyway I was really careful using it. Hope you can help me as soon as possible.

Thank you :)

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2025-06-19T16:18:28+00:00

    Hello Majd! Thank you so much for reaching out, I am Harvie an Independent Advisor, and I am glad to assist you today with this issue.

    It is great to hear that your Surface Pro 9 has been solid up until now. Here's some steps to fix your keyboard issue.

    Clean your connector first by gently wiping the magnetic keyboard port and pins on both the Surface and the keyboard with a soft dry cloth. Detach the keyboard then reattach it slowly until you hear a click.

    You may also try to hold power plus volume up for 15 seconds to force restart your device then release and wait 10 seconds and power it on normally. Also check in UEFI, turn off your device and press volume up plus power to enter UEFI then if the keyboard works there it is a software issue if not likely hardware.

    Try to update your drivers on settings under Windows update and check for updates. Install anything listed under Firmware or Surface updates. Lastly try to test Another Keyboard if another Surface keyboard works yours may need repair.

    If it still doesn't respond even in UEFI it is best to replace your keyboard instead.

    Best regards,

    Harry

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