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Zoom Issues on Microsoft Surface 3 laptop

Anonymous
2020-10-28T04:03:11+00:00

I have consistently experienced problems in Zoom meetings. I get a message that the connection is unstable or there are consistent freezing.

Surface | Surface Laptop | Network

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  1. Anonymous
    2020-11-10T17:35:31+00:00

    Hi LewisRobinson3,

    Thanks for reaching out to Microsoft Community and posting your inquiry. 

    This sounds like connection problem from your router however, we want to get a better view about the cause of the issue:

    • Try to uninstall the Zoom app, go to search box > add or remove programs > Zoom and install it again. 

    • If you're using a Wi-Fi, move a bit closer to your router. 

    • Try using a wired-connection to your router.

    • If you're using a VPN for corporate use, try to disconnect from the VPN and check if the issue is resolve. 

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

    Kind regards,

    John Neil_J

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