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Surface Pro 4 using microsoft dock 1661

Anonymous
2018-02-28T14:07:41+00:00

My surface will not recognize my brand new dock 1661. It will not even charge. I am running windows 10 pro and have updated to the latest version.

I tried the dock on another surface and it works fine.

can someone help me?

Thanks!!

Eric

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-02-28T14:15:12+00:00

    Eric,

    Can't find a reference to a model 1661. Do you have a link to this item? Is it https://www.microsoft.com/en-us/surface/accesso... ?

    Sounds like the dock is defective. You should return it to the seller for a full refund and repurchase. Don't EXCHANGE it.

    Hope this helps. Please DO mark as Answer if this was of assistance.

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  2. Anonymous
    2018-02-28T14:49:21+00:00

    Eric,

    Can't find a reference to a model 1661. Do you have a link to this item? Is it https://www.microsoft.com/en-us/surface/accesso... ?

    Sounds like the dock is defective. You should return it to the seller for a full refund and repurchase. Don't EXCHANGE it.

    Hope this helps. Please DO mark as Answer if this was of assistance.

    Thanks for the quick, reply, yes thats the dock its the one you sent me on the link.

    The dock its not deffective since it does work on another Surface.

    Eric

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  3. Anonymous
    2018-02-28T14:52:28+00:00

    Eric,

    Please run

    winver

    and reply with build number and version.

    Also, please download and run the Surface Diagnostic Toolkit https://support.microsoft.com/en-us/help/403723...

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  4. Anonymous
    2018-02-28T14:54:23+00:00

    Also, the official trouble shooting advice from https://support.microsoft.com/en-us/help/402346... states:

    If your Surface isn't charging while connected to Surface Dock

    Here are a few things to check:

    •Check your power supply. Make sure that all the cords are securely connected and the LED indicator light on the Surface Dock is lit. Check your power strip if you’re using one. Try plugging something else into your power outlet to make sure it’s working properly.

    •Remove the Surface Connector from your Surface, turn the connector over 180 degrees, and plug it in again. Make sure that the connection is secure and the indicator light is on.

    •If you have accessories that draw power from your Surface Dock or Surface, remove them and see if your Surface charges.

    •If you’re still having problems, try resetting the power by unplugging your Surface Dock from the power outlet and plugging it back in.

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