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I cannot connect to my HDMI on my Surface Laptop 2

Anonymous
2024-04-23T16:34:03+00:00

Good afternoon. I have a surface Laptop 2 with one USB port. Accordingly, to connect it to my TV with HDMI port, I purchased a hub which had USB ports and an HDMI port from the local market. However, when I plug in the HDMI cord to the hub, laptop doesn't recognize it. I tried connecting a flash drive to the hub to test if it was working and it functioned very well. So I don't know if there is any set up I am supposed to do. Awaiting your response. Thanks

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2024-04-24T10:04:25+00:00

    Hi Empire8842,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'm sorry to hear that you're having trouble connecting your Surface Laptop 2 to your TV via HDMI.

    According to the Surface Laptop 2 technical specifications, there is only one full-size USB 3.0 port. However, the USB 3.0 interface itself does not support video output, but through a USB 3.0 converter or adapter, the video signal can be converted to USB 3.0 format and then output to a monitor or other device that supports USB 3.0 input. This conversion usually requires specific hardware devices or adapters to achieve.

    Surface Laptop 2 specs and features - Microsoft Support

    To do this, you may need to contact the manufacturer of the docking station you purchased to see if it supports this feature.

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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