Plans to fix issue where audio stops when screen goes to sleep?

Question

I often work at my desk on other things without using my Surface Pro 4, and the screen will go into powersaver mode. This also stops all audio, so it doesn't matter if I have music going, the SP4 simply halts it, which makes no sense. It happens:

• via bluetooth
• via headphone jack
• via Surface Dock

My iPhone, iPad, and our computer at home can all shut off the screen to save power without turning off the audio. It makes for a really frustrating experience.

Answer 1

Hello,

You can change the settings of your Surface so it will never go to sleep even if it's idle. Here's how:

Step 1: Using your Surface keyboard press Win+X, and then from context menu that appear in bottom left choose Power Options.

Step 2: In new window that opens up click on Change plan settings.

Step 3: In this new window, you can change the time that’s need to pass before your Microsoft Surface goes to sleep mode. Click on drop-down menu under Put the computer to sleep and then choose the appropriate time. In your case, you can choose "Never".

Step 4: Once you are done with these changes, click on Save changes button located in bottom right.

Let us know how it goes.

Regards.

Answer 2

I don't want it to never go to sleep. I want the screen to cut off to save battery life, and I don't want the system to crash if the battery gets low.

is there a way to allow the screen to turn off, like every other PC (except the Surface Book which does this too), Tablet, and phone in the world, and still allow music to play?

I am not understanding the connection between the screen going off to save power and audio being cut.

Answer 3

We highly suggest to contact our Support Team to further assist you and for more options on how to resolve your issue.

Regards.