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surface go 2 housing damage

Anonymous
2021-02-12T15:21:03+00:00

Hi, I recently purchased surface go 2.

It has got crack on the housing due to fall but everything else is working fine. The crack is just near the charging port and chpped on bottm left and right corners I understand that my warranty does not cover accidental damage. So, what are my options now?

Surface | Surface Go | Install and update

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  1. Anonymous
    2021-02-12T18:02:59+00:00

    Hi aakashshrestha,

    Thanks for reaching out to Microsoft Community and posting your inquiry. We're sorry to hear that your Surface Go 2 got damaged. 

    For hardware issues, we recommend reaching out to the Microsoft Surface Support to check your exchange options. If you're located outside the United States, the Global Support can also help. 

    Kind regards,

    John Neil_J

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