Microsoft Laptop stuck with red line at top and unlock locked symbol

Question

My laptop will not turn on beyond this display. On online forums, it has a solution for this for surface tablets but none for the laptop. I have tried holding down volume up and power button with various combinations. No luck.

It turns off. Then opens back to this display with the red bar on top.

I need help.

Thank you.

Answer 1

This should get you into the UEFI where you can turn on secure boot:

Answer 2

Hi,

Thank you for your reply. This is not working, I have tried this and the menu will not pop up.

Answer 3

Sorry it is not working. Are you able to boot from a USB recovery drive or do you have the same problem?

Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a different Windows computer if yours is not working properly)and download a recovery image for your Surface. You will need a 16GB USB stickformatted FAT32 (use a Windows computer). Use FULL format and not quick format.Give the volume a name like surfboot.Unzip/extract the recovery zip to the formatted USB stick and then-To reset your Surface from a USB recovery drive:Step 1:    Make sure your Surface is turned off and plugged in (hold down the powerbutton for 30 seconds).Step 2:     Insert the USB recovery drive into the USB port on your Surface.Step 3:    Press and hold the volume-down button while you press and release thepower button on your Surface.Step 4:     When the Surface logo appears, release the volume button.Step 5:    When prompted, select the language and keyboard layout you want.Step 6:     Select Troubleshoot > Reset your PC.If prompted for a recovery key, select Skip this drive at the bottom of thescreen.Step 7:     Select the target operating system you wish to reset. Thisrefers to the current operating system installed on your Surface.Step 8:    Select Yes, repartition the drives, and on the next page, select Next.Step 9:     Choose Just remove my files.Step 10:    Select Reset.Surface restarts and the Surface logo displays while the reset process continues(this can take a while).

If you cannot get past the secure boot red lock screen, there really isn't anything else I can suggest. The Surface Laptop 2 is no longer being serviced by Microsoft, so there are no out of warranty exchanges available.