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Please help me troubleshoot Troubleshoot BSOD error

Anonymous
2024-06-25T20:01:44+00:00

Troubleshoot BSOD error

Request Number

7044672515

Surface | Surface Pro | USB-C

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  1. Anonymous
    2024-06-26T05:52:52+00:00

    Hi Janel,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'd be happy to help you troubleshoot the BSOD (Blue Screen of Death) error. Unfortunately, I am unable to access your request using the request number you provided to understand your issue. Please provide me with more details about the issue, such as:

    1. What is the specific error message or code displayed on the BSOD?
    2. When does the BSOD occur? Is it during startup, while using a specific application, or randomly?
    3. Have you made any recent hardware or software changes to your system before the BSOD started happening?
    4. Have you tried any troubleshooting steps already, such as running a system scan, checking for driver updates, or checking the system logs?

    Resolving Blue Screen errors in Windows - Microsoft Support

    Providing these details will help me better understand the issue and provide you with more targeted troubleshooting steps to resolve the BSOD error.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2024-06-26T11:54:20+00:00

    Stop Code: DRIVER IRQL NOT LESS OR EQUAL

    What failed: NETIO.SYS

    Occurs randomly

    Not added new software or hardware recently

    Have not done any troubleshooting

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