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How to repair loose screen hinge? Surface Laptop (1st Gen)

Anonymous
2019-05-05T12:44:50+00:00

Can anyone advise on how to tighten the hinge that holds the screen at different angles?

It has loosened to the point where the screen will not stay upright at all.

Regards

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2019-05-05T15:46:30+00:00

    Hello DanielFerguson2,

    Thank you so much for reaching our Surface Community. I'm really sorry to hear about the hinge of your Surface Laptop. With regards to the  any physical related issues we highly recommend you to visit any Local Microsoft Store to have our Technician there check the device physically or have it replaced there on the spot. But we may need to give proper expectation to this that different Microsoft stores has different policies depending on the management’s discretion. Also they may need to look at their stocks sometimes for exchange. We can advise to call them first to save time.

    Thanks,

    Karen

    4 people found this answer helpful.
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  2. Anonymous
    2019-07-31T05:52:57+00:00

    Hi there, i've been struggling with the exact same issue for nearly half a year now, but the problem is, i live in Melbourne, Australia, and the only microsoft store in Australia is in Sydney, so visiting a store in person is out of the question. What do I do?

    14 people found this answer helpful.
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