Why is my Surface Pro 7 screen showing the wrong way around when connected to a hub?

Question

I have a Surface Pro 7 that I use plugged into a hub for work and study - one hub is at home and one is at work. In both cases, my monitors, mouse and keyboard are all connected via the hub. At home, this arrangement works well. When I am at work however, the screen of the Surface Pro is always upside down when I connect it to the hub. The images on the two attached monitors are the correct way up. Other than the option to lock or unlock auto-rotate, I can't find any setting that may relate to this. I can always turn the Surface Pro around so that the screen is showing the correct way, but this often ends up with the device turning itself off (due to the power button being pressed against the desk as it is now on the bottom). I'd like to know why this is happening and if I can fix it!

Answer 1

Hi Cat Pat,

Thank you for reaching Microsoft Community and apologies for the inconvenience this has caused you.

May I know what is the make and model of the hub that you are using? Are you using the same hub model for both school and home, or they are different?

Just to confirm: When about to connect the Surface to the hub at school, the display is still fine but as soon as you connect the hub to the Surface, the screen automatically rotates itself upside down, correct? And since you are using an external mouse and keyboard through the dock, I assume you do not have a typecover connected to the device, right?

When the issue occurs, how about going to Windows Settings > System > Display, what setting does it shows under Display orientation? Is it on Landscape or Landscape (flipped)?

Please provide us also with the Windows specifications of the device (Edition, Version and OS Build). You can see those details in Windows Settings > System > About.

For now, kindly try first running these steps below then see if the issue persists:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Run System File Checker Tool and DISM commands

Open Command Prompt (Run as administrator)

Type and enter these commands below:

DISM /Online /Cleanup-Image /CheckHealthDISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealthSFC /scannow

Note: Allow each command to complete its process before entering the next command line

Exit Command Prompt and restart the Surface

Kind regards,
Marrion

Answer 2

Thanks Marrion - my office is closed for Christmas till early January so I won't be able to reply with the details till then. Please keep the thread open and I'll reply with the details when I can. Thanks.

Answer 3

Hi Cat Pat,

Thank you for getting back and for informing us with the current situation. Yes, we will keep this thread open for now and will look forward for the results and details.

Happy holidays.

Kind regards,
Marrion

Answer 4

Hi Cat Pat,

We haven't heard from you in 72 hours since our last follow up, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,

Marrion