Surface Pro 8 Touchpad Buttons Not working

Question

Hello

I have a Surface Pro 8 and the Touch keyboard. The right/left click on the touchpad have suddenly stopped working. The mouse part still works, but none of the clicks work.

I have looked at the device manager and followed instructions to remove the HID-Compatible Touch Pad driver and rescanned the devices which then reinstalls the Touch Pad, however the click remains non-responsive.

Has the Touch Pad itself died? I've gone into the UEFI boot screen and the keys all seem to work.

Answer 1

Hi Vincent!

Thanks for getting back to us!

We are happy to hear that the problem you had with Surface Pro 8 Touchpad Button not working has been resolved. We're glad we were assist to help you!

To help other customer searching for help on related issues, please feel free to mark the response you found most helpful by clicking "Yes" on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

Thanks again for choosing Microsoft!

Regards,

RodelioP.

Answer 2

I got the message

There might be a problem with your Surface.

When I click on results, this is what I see

---

Possible causes

The keyboard hardware failed

The keyboard didn’t start properly

Next steps

Check for any signs of damage to the keyboard

If you can, disconnect the keyboard, then reconnect it.

This is

Keyboard & Touchpad: double-click

Your response: the touchpad was not working as expected.

Possible causes

The keyboard hardware failed

The keyboard didn’t start properly

Next steps

Check for any signs of damage to the keyboard

If you can, disconnect the keyboard, then reconnect it.

Keyboard & Touchpad: drag and drop

Your response: the touchpad was not working as expected

Possible causes

The keyboard hardware failed

The keyboard didn’t start properly

Next steps

Check for any signs of damage to the keyboard

If you can, disconnect the keyboard, then reconnect it.

Answer 3

Hi Vincent!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I understand you're having issues with your Surface device. Happy to help and provide more options here.

Most common reason for this issue can be caused by a corrupted or outdated operating system. Please follow suggested troubleshooting steps below:

Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

Run Surface Diagnostics Toolkit and complete task here Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

Answer 4

Hi Vincent!

Thanks for getting back to us!

We truly appreciate your cooperation on this matter. Our next and last best step is to perform a recovery image reset already and see if this would resolve the issue. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. Before you begin, you must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image. Please back up your important files as well, as this will delete all of your files and data saved in your Surface device.

To proceed, please follow the detailed instructions in Creating and using a USB recovery drive for Surface - Microsoft Support.

If the reset would not help, then we can confirm that this is a hardware issue already that needs to be replaced. Please contact our live Microsoft support team for further assistance on replacement process. Since here in community forums, we don't have the right tools and resources to be of further help. Below are the steps on how to contact them:

1. Go to Contact Us- Contact Us - Microsoft Support.
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

If the above steps did not work, you can also check on Barb's step by step instructions on how to contact support How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community.

Thanks again for choosing Microsoft. Hope this helps!

Regards,

RodelioP.

Answer 5

I would suggest going to a Best Buy or Surface retailer to see if you can try another signature keyboard. Sounds like the touchpad is not working, but this would be a great way to confirm hardware is the issue.