Share via

Can't sign into windows surface pro 8 as forgotten pin and password won't work

Anonymous
2024-08-20T06:01:32+00:00

We have forgotten our pin to sign into our surface pro

The username it under Is J**************@progressivefs.com.au

Ive tried entering what we through our pin was but it wont unlock. I have even tried using the password connected to this Microsoft account in hoes it will overide it but still will not work.

Its asks me to go to account.live.com to fix the problem but im not sure where on that website I need to go to to fix?

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-21T09:30:51+00:00

    Hello, PFS Enquiries.

    Welcome to Microsoft Community!

    Forgetting a PIN does sometimes cause problems for us, so I'll provide you with this link if you'd like to access your device through your Microsoft account and would like to resolve the account issue:

    Microsoft account | Sign in or Create Your Account Today – Microsoft

    The site does help us manage our Microsoft accounts.

    However, I would still like to know the specific error message you are currently experiencing when you are unable to log in, which would better enable me to understand what you are experiencing.

    If you are still unable to log in to your device in the usual way, for your possible needs, I would recommend that you go to the recovery screen to reset the device.

    I'll provide the corresponding program here:

    1. Make sure the device is turned off:
      • Make sure the Surface Pro 8 is completely turned off.
    2. Enter recovery mode:
      • Press and hold the Volume Down button while pressing the Power button.
      • When you see the Surface logo, release the volume down button.
    3. Select the Recovery option:
      • The device boots into the recovery environment. On the Select an Option screen, select Troubleshooting.
      • Then select “Reset this computer”.
    4. Select the reset method:
      • You can reset your device by selecting “Keep my files” or “Delete everything”. Select the option that suits you and follow the on-screen instructions to complete the reset process.

    You can try these steps to enter recovery mode and reset your Surface Pro 8.

    After resetting our Surface Pro 8, you will be able to re-access your device.

    Finally, please allow me to express my sincere wishes.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

    0 comments