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White circles on the screen

Anonymous
2020-02-03T03:01:30+00:00

Ive had my surface book for 3 coming up to 4 years had no problems with it u til now a few weeks ago my scree froze as well as the trap pad i restarted it and it has been acting up since i would see white circles that will flash on the bottom part of the screen at times and will not let me use the mouse i have the latest windows software need help asap 

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-02-03T10:30:13+00:00

    Do yo see these circles in the UEFI? The UEFI settings can be adjusted only

    during system startup. To load the UEFI firmware settings menu:

    1. Shut down your Surface and wait 10 seconds.
    2. Press and hold the volume-up button on your Surface and at the same

    time, press and release the power button.

    1. The Microsoft or Surface logo appears on your screen. Continue to

    hold the volume-up button. Release the button once the UEFI screen appears.

    2 people found this answer helpful.
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  2. Anonymous
    2020-02-03T12:02:40+00:00

    What do you do after the UEFI settings

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  3. Anonymous
    2020-02-03T14:37:21+00:00

    I was asking if you saw circles in the UEFI screen. Yes or No? You can exit the

    UEFI and restart after checking.

    1 person found this answer helpful.
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  4. Anonymous
    2020-02-03T14:53:46+00:00

    No i do not see any circles

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  5. Anonymous
    2020-02-03T15:19:19+00:00

    Try the consumer version of the Surface Diagnostic Toolkit

    https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

    which can often fix most software and driver issues. If this is not a hardware

    issue, this might help.

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